Frequently asked questions

What is the start and finish time of the conference?

Monday 10th May – Registration opens from 9.30am. Conference starts at 10.30am -5.15pm.

Tuesday 11th May – 8.00am-3.15pm

Please note we will ensure that those travelling to the conference via plane on the Monday morning will arrive in time for the start of the conference

 

I am getting an error when trying to submit my registration.

Please make contact with the team at MyConnect@fonterra.com who will be able to work through any issues you are having in conjunction with the team at GO Conference & Incentive.

 

I have realised that my accommodation dates on my confirmation are different to what I need.

Please make contact with the team at MyConnect@fonterra.com who will forward your request on to the team at GO Conference & Incentive to action for you.

 

What is the difference between a twin/double/single room?

A twin room has 2 beds in the room, either single or double depending on the property.  A double room has a queen or king bed in the room and a single room will have at least a double bed in the room.

 

I don’t have enough Farm Source Rewards dollars to cover the full cost of my ticket. Can I pay with a combination of Farm Source Rewards dollars and make the difference up with credit card?

No, unfortunately, you are unable to pay with a combination of Farm Source Rewards dollars and credit card. You must either have the full amount of Farm Source Rewards dollars on your Farm Source account to cover the full cost of your ticket, or you must pay for the full cost of your ticket by credit card.

 

I would now like to pay by credit card instead of Farm Source Rewards Points.

Please make contact with the team at MyConnect@fonterra.com who will forward your request on to the team at GO Conference & Incentive to action for you.